At Surrey Prime Cars, we strive to provide a seamless and reliable taxi, cab, and minicab service to all our valued customers. By booking with us, you agree to the following terms and conditions. Please read these carefully to ensure clarity and satisfaction throughout your journey.
Booking and Payments:
All bookings must be made in advance via our official contact channels, including our phone line at +44 1737 852108 or at our office located at 25 Clarendon Rd, Redhill RH1 1QZ, United Kingdom. Payments can be made via cash, card, or online methods as agreed during booking. For airport transfers and long-distance journeys, we recommend confirming bookings at least 24 hours in advance.
Cancellations and Refunds:
Cancellations must be communicated as early as possible to avoid charges. Cancellations made less than 2 hours before the scheduled pick-up time may incur a fee. Refunds for prepayments will be processed based on the timing and reason for cancellation. Surrey Prime Cars reserves the right to withhold refunds for late cancellations or no-shows.
Service Limitations:
We aim to ensure timely and efficient services; however, we are not liable for delays caused by unforeseen circumstances such as traffic, weather conditions, or road closures. Passengers are responsible for providing accurate pick-up and drop-off details at the time of booking.
Passenger Conduct and Safety:
For the safety and comfort of all passengers and drivers, passengers must adhere to respectful conduct during the journey. Drivers have the right to refuse service if passengers exhibit inappropriate or unsafe behavior. Passengers are responsible for their belongings, and Surrey Prime Cars cannot be held liable for lost or damaged items.
Amendments to Terms:
Surrey Prime Cars reserves the right to amend these terms and conditions at any time. Updated terms will be made available on request or via our communication channels.
For any inquiries or assistance, contact us at +44 1737 852108. We look forward to providing you with a safe, reliable, and comfortable journey.